Please note: these timelines are estimate times only.Ĭoupons can be rejected for the following reasons: Once the details have been received from you and the refund has been initiated, it can take up to 14 working days for the funds to be returned to your bank account. You will be sent an email with a secure link requesting your bank account details for the refund. It can take up to 7 working days after the refund is initiated for the funds to show on your account. Your refund will be initiated by Digital River within 7 working days of the product arriving at the warehouse.Īfter the refund has been initiated, the time it will take for your refund to reach you will depend on your method of payment. If you are outside the 7-day refund policy period and the reason for your refund request is due to a technical or quality issue then please contact Technical Support. Quantity and names of items to be returned.Serial number of item: (found on the item).All refund requests are to be sent to note, you will be required to provide the following details when requesting a refund: Please note that if the item is opened, used, or damaged we reserve the right to decline the return or charge a restocking fee of R300. If you are within the 7-day refund policy period and would like to request a refund, please contact Customer Service or issue the return session in Myaccount.
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